Returns & Exchanges
At Mr.D Wine Store, we strive for perfection in every bottle, but if your selection is damaged or corked, we offer a 14-day return window for a full refund or exchange. Due to the nature of our products, we cannot accept returns on opened bottles that are not defective.
Contact Support
Email our cellar team at support@mrdwine.com with your order number and a photo of the damaged or incorrect bottle.
Verification
Our sommeliers will review your request within 48 hours to ensure the claim meets our quality control and storage standards.
Secure Packaging
Once approved, carefully repack the bottle in its original specialized wine shipping container to prevent further breakage during transit.
Refund Processing
After we receive and inspect the returned item, we will issue a credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing